Welcome to VendTecs! We appreciate your interest in our vending machines. Our mission is to provide top-quality vending solutions tailored to meet your needs. To ensure transparency and compliance with industry standards, we adhere to specific sales policies, including those mandated by the United States government. Below, you will find key information about our sales policies and how they align with federal regulations.

1. Compliance with Federal Regulations

At VendTecs, we strictly adhere to all federal regulations governing the sale and distribution of vending machines. This includes, but is not limited to, compliance with the following:

    • Consumer Product Safety Act (CPSA): Ensures that our vending machines meet safety standards to protect consumers.
    • Federal Trade Commission (FTC) Guidelines: We provide accurate information about our products, ensuring all advertising and marketing practices are truthful and non-deceptive.
    • Americans with Disabilities Act (ADA): We offer vending machines that comply with ADA requirements, ensuring accessibility for all customers.

2. Sales and Distribution Policies

    • Product Availability: All vending machines listed on our website are subject to availability. We strive to keep our inventory up-to-date and notify customers promptly of any changes in stock.
    • Pricing: All prices are listed in US dollars and are subject to change without notice. Pricing includes applicable taxes as required by law.
    • Payment Terms: Payment is due at the time of order placement. We accept major credit cards, electronic transfers, and other approved payment methods.
    • Sales Territory: Currently, VendTecs sells and ships vending machines within the continental United States. We do not support international shipping at this time.

3. Order Fulfillment

    • Processing Time: Orders are typically processed within 2-3 business days. Customers will receive an order confirmation and estimated delivery date upon purchase.
    • Shipping: We offer various shipping options to meet your needs, including standard and expedited services. Shipping fees are calculated based on weight, dimensions, and destination of the order.
    • Delivery: Delivery times vary depending on the shipping method selected and destination. We provide tracking information to keep you informed of your order’s progress.

4. Returns and Refunds

    • Return Policy: We accept returns within 30 days of delivery for a full refund, provided the vending machine is in its original condition and packaging. Return shipping costs are the responsibility of the customer.
    • Refunds: Refunds are processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method.
    • Exchanges: We offer exchanges for defective or damaged items. Please contact our customer service team within 7 days of receiving your order to arrange an exchange.

5. Warranty

    • Manufacturer’s Warranty: All vending machines come with a manufacturer’s warranty, typically covering parts and labor for one year from the date of purchase. Warranty specifics vary by manufacturer and product.
    • Extended Warranty Options: We offer extended warranty plans for additional coverage beyond the manufacturer’s warranty. Details are available on our website or by contacting our sales team.

6. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns. Whether you need help with product selection, order status, or technical support, we are committed to providing exceptional service.

    • Contact Us: Reach us via email at sales@vendtecs.com  Our support hours are Monday to Friday, 9 AM to 5 PM EST.

Thank you for choosing VendTecs! We look forward to serving you and providing the best vending solutions for your business.

VendTecs – Your Trusted Partner in Vending Solutions