Privacy Policy
About This Policy
Sendle Express Logistics (“Sendle Express,” “Company,” “we,” “us,” or “our”) adopts this Privacy Policy (“Policy”) to explain what information we collect about you, how we use it, who we share it with, and your choices regarding our use of such information. This Policy applies to information collected via our website, mobile applications, online or offline interactions, and other communications.
Personal Information We Collect
You may use our services without providing Personal Information. However, we may collect information when you:
- Submit a shipment request or contact us.
- Interact offline, via events, phone, or in-person interactions.
- Use automated technologies, cookies, or tracking tools.
Categories of Personal Information
- Identifiers (name, address, email, account numbers, IP address)
- Shipment and service information
- Internet or network activity (website interactions, app usage)
- Geolocation data
- Audio, electronic, or visual information shared during support interactions
- Other information collected automatically or via cookies
Purposes for Collecting Personal Information
- Provide shipping, logistics, delivery, and tracking services
- Process payments and maintain customer accounts
- Engage third-party service providers for operations, analytics, and support
- Communicate via email, LiveChat, WhatsApp, SMS, or social media
- Improve customer experience and personalize communications
- Comply with legal obligations and protect rights, property, and operations
Sources of Personal Information
- Directly from you
- Related entities and affiliates
- Service providers, social media, and third-party services
- Public sources and surveys
- Automatically collected data via cookies and tracking tools
Disclosures of Personal Information
We may share information with:
- Service providers and contractors for logistics, payments, analytics, and technical services
- Government agencies or regulators as required by law
- Business partners and affiliates where necessary for service delivery
- Successors in mergers or acquisitions
Cookies, Tracking, and Communications
We use cookies and tracking technologies to analyze usage, optimize the website, and improve user experience. You can configure your browser to reject cookies, but some features may not function correctly.
Consumer Rights
Users have rights regarding their personal information, including:
- Right to know what personal information is collected and shared
- Right to request deletion or correction of personal information
- Right to opt-out of certain sharing of personal information
- Right to non-discrimination for exercising privacy rights
To exercise your rights, contact us via email at contact@vendtecs.com or via LiveChat/WhatsApp at +61 468 280 302.
Security and Retention
We take reasonable measures to protect your information. Personal information is retained as long as necessary for service purposes, legal obligations, or dispute resolution.
Third-Party Links and Social Media
Our website may contain links to third-party websites or embedded content. We are not responsible for their privacy practices. Review third-party policies before interacting.
Children
Our services are not intended for children under 13. If you learn a child under 13 is using the services, please inform us immediately.
Applicable Law
This policy is governed by the laws of your local state or jurisdiction. Disputes are subject to appropriate courts.
Contact Us
Email: contact@vendtecs.com
WhatsApp: +61 468 280 302
Available via LiveChat and WhatsApp for questions or privacy inquiries.
Effective Date: Febuary 25, 2013
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