Frequently Asked Questions

Find quick answers to common questions about Sendle Express shipping, tracking, and delivery services.

How do I track my shipment?

Enter your tracking number on our tracking page to view real-time updates on your shipment status and delivery progress.

How long does delivery take?

Delivery time depends on the service selected and destination. Express deliveries are faster, while international shipments may take longer due to customs processing.

Do you provide international shipping?

Yes, Sendle Express provides domestic and international delivery services with secure handling and tracking.

How can I contact customer support?

You can contact our support team via email, WhatsApp, or the contact form on our website for assistance with any shipment.

What happens if my package is delayed?

Delivery delays may occur due to weather, customs, or logistics conditions. Track your shipment anytime for the latest updates.

Do you offer express delivery?

Yes, we provide express shipping options with priority handling and faster delivery times depending on location.

Can I change the delivery address?

Address updates may be possible before final delivery. Contact support immediately to request any changes.

Are shipments insured?

Shipment protection options may be available depending on shipment value and service type.

What items are restricted?

Hazardous materials, illegal goods, and restricted items are not accepted. Contact support if unsure about an item.

Do you provide pickup services?

Yes, pickup services are available depending on your location and shipment requirement type.